Frequently asked questions

FREQUENTLY ASKED QUESTIONS

CUSTOMER ENQUIRES

You can contact us via email: chickpeanz@gmail.com

If you are enquiring about an order that has been placed, please include your order number.

Please allow 24-48 hours for a reply to your emails and message requests. Also, please do not message our personal Facebook accounts in regards to your order. 

Thank you for your patience!

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SHIPPING

How long will it take me to receive my order?

All orders are processed within 3 business days.

If Chick Pea Designs is experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow 1-3 days in transit for delivery. (Please note that Rural addresses take an extra 2 – 3 working days extra for delivery.)

We pay for OVERNIGHT postage with COURIER POST. Once it has been picked up, it is now out of our hands of how long it takes.

If there will be a significant delay in processing your order, we will contact you via email. 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. 

The tracking number will be active within 24 hours. This allows the time for courier driver to collect your parcel from our location. 

 

Do you ship internationally?

Yes, we do.

 

What is the cost of postage?

We offer a flat rate of $5.90 for majority of NZ orders.

Rural shipping is a flat rate of $8.50.

However, all orders are FREE if your cart is over $50 NZD.

For International orders - your shipping cost will be calculated at checkout, by the weight of your order.

 

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RETURNS AND REFUNDS

In the case of faulty or incorrect items are received, please contact our Customer Care team via chickpeanz@gmail.com

Please include your ORDER NUMBER, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.

In some cases we’ll ask for the product be returned to us, in others we may send out a replacement with proof of the damage.

Rest assured, we’ll take care of it in the fastest, easiest way possible.

We do not refund because of change of mind.

Gift cards can not be returned and are not redeemable for cash.

 

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OTHER QUESTIONS: 

 

I placed an order but never received a confirmation email? 

If you do not receive an email from Chick Pea Designs within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

If you are still unable to locate the confirmation email for your order, please contact our Customer Care team via chickpeanz@gmail.com 

 

I placed an order but haven’t seen any movement on my order? What’s going on? 

Depending on the shipping method selected, most orders are posted within 3 business days after the order is placed (excluding Saturdays, Sundays, and holidays). 

Please refer to our shipping policy for current processing times and available shipping methods. Note: In-transit times are separate from processing times and are subject to change during the holiday season.

 

Why did I get a refund on my order? 

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock. Refunds can take up to 2-5 business days to clear.